Refunds and delivery

Only digital products: e-books (PDF/EPUB), audiobooks, guides, templates, video courses and activity books for children. Prices are in euros, a one-time payment per product. There are no subscriptions and no recurring payments.

You pay by Visa, Mastercard or Maestro, including cards from banks in Kosovo. Payments are processed by Paysera. digjitale.shop never sees or stores the card number.

There's no physical delivery and no shipping cost. The product appears in your account's library right after the payment is confirmed, usually within a minute, and you get an email with the link.

You read, listen to or watch it on digjitale.shop and in the digjitale app for iPhone and Android, with no time limit.

If the payment went through but the product isn't in your library after 15 minutes, write to us. We fix it the same working day.

For digital content delivered immediately, before paying you agree to give up the 14-day right of withdrawal. So a product that works as it should isn't refunded just because you changed your mind.

You get a full refund when: · the file won't open, or doesn't match its description, and the problem isn't solved within 48 hours of your request; · you were charged twice for the same product; · the payment went through but the product didn't appear in your library and we couldn't fix it.

Write to info@digjitale.shop within 14 days of the purchase, with your account email and the product name. You can also write from the app: Profile, Write to us.

We reply within one working day. Once a refund is approved, the money returns to the same card within 5 to 10 working days, depending on the bank. After the refund the product is removed from the library.

info@digjitale.shop +383 44 520 354