Frequently asked questions
How do I pay?+
By Visa or Mastercard, on digjitale.shop. Payments are handled by Paysera and we never see your card number.
When do I get the product?+
Right after paying. It shows up in your library, on the web and in the app, and we email you a link too.
Why can't I buy inside the app?+
The app is a reader. Paid books are bought on digjitale.shop with the same account and appear in your library on their own. Free books you can take right in the app.
Can I return a product?+
A product that works as described isn't returned, because you get it straight away. If the file won't open or doesn't match its description and we can't fix it within 48 hours, or you were charged twice, we refund you. Write to info@digjitale.shop within 14 days.
Can I read offline?+
Yes. In the app, a book is downloaded the first time you open it and then reads without a connection. Video courses and audiobooks need internet.
Where does my reading stop?+
Your page is saved to your account on every page turn. So you continue where you left off, even on another phone or after reinstalling the app.
How do I change the reminder time?+
In Profile, Notifications. Pick a time, or turn it off. The reminder comes once a day and not on days you've already read.
Can I take notes?+
Yes. While reading, listening or watching, tap the note icon. Notes keep the page or the moment, and all of them are in one place in your library. Mira can summarise them for you.
Who is Mira?+
An assistant that suggests books from the catalogue and answers about the books you have. It knows your library, where you are, and your notes.
I forgot my password+
On the sign-in page, tap "Forgot your password?". We email you a link to change it.
How do I delete my account?+
In Profile, at the very bottom, "Delete account". Your account, library, chats with Mira and reading history are deleted. This can't be undone.
How do I become a creator?+
In Profile, "Sell your books", or on the For creators page on the web. We review every product before it's published.
How do AI books work?+
In the Panel, "Book with AI": you write the idea, AI proposes the chapter plan, then you write it chapter by chapter together and you edit it. You pay in words (e.g. 25,000 words for 10 €), only for the text the AI writes; your own editing is free. The book goes through our review and is labelled "Written with AI". Erotic books, copies of existing books and books about real people are not allowed.
How do I promote a product?+
In the Panel, tap "Promote" next to a published product. For 5 € for 30 days it shows first in its category and in searches it matches, and Mira suggests it when it fits the question. Readers see it labelled "Promoted".
How much does a creator earn?+
95% of the price of every sale. The platform keeps only 5% for payments, storage and the reader. You see reading stats and sales in the Creator panel.